1. First impressions
· Body language, eye contact, proximity vs. distance, cultural codes
· Greetings, introductions, farewells – what is still important today
· The importance of “personal branding”
2. Conversation
· Small talk
· Optional: Behavior in crisis situations
Interactive group exercises are used to work through individual situations and analyze them through mutual, differentiated feedback.
3. Table etiquette
· The set table, sitting down, standing up, dos and don'ts at the table
· Practical implementation during a joint restaurant visit
